Frequently Asked Questions (FAQs)

    General Information

    1. What kind of products do you sell? We specialize in premium, durable dog toys, including interactive tug toys, treat-dispensing toys, and heavy-duty chew toys designed to keep your pets engaged and promote dental health.

    2. Where is your store located? Our headquarters is located in Chicago, Illinois. Our official address is 1836 W 47th St, Chicago, IL 60609, United States.

    3. How can I contact customer support? You can reach our friendly support team by email at support@paradisedeaves.com or by phone at +1 773-475-7262.

    Shipping & Delivery

    4. How much does shipping cost? We offer Free Standard Shipping on all orders of $100.00 or more. For orders under $100.00, a flat shipping rate of $5.99 applies.

    5. How long will it take to receive my order? Orders placed before our 5:00 PM (Central Time) cut-off are processed within 0 to 1 business day. Once shipped, the estimated transit time is 1 to 3 business days.

    6. Do I get a tracking number? Yes! As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking number so you can follow your package’s journey.

    Returns & Refunds

    7. What is your return policy? We offer a 30-day return policy. If you are not completely satisfied, you can return your new, unused item in its original packaging within 30 days of receiving it.

    8. Do I have to pay for return shipping? No, you do not. We do not charge any restocking fees, and we provide free return shipping. Please contact us to get your pre-paid return label.

    9. How long does it take to get my refund? Once we receive and inspect your returned item, your refund will be processed automatically to your original payment method within 7 business days.

    Payment & Security

    10. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are securely processed through Stripe.

    11. Is my payment information secure? Absolutely. Our website uses SSL encryption to protect your data, and we do not store your credit card details on our servers. Our payment gateway (Stripe) is certified as a PCI Service Provider Level 1, ensuring the highest level of security.