At Paradise De Aves Pet Shop, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return and refund process.
1. Return Window (30 Days) We have a 30-day return policy. This means you have 30 days after receiving your item to request a return and send the product back to us.
2. Return Conditions To be eligible for a return, your item must be in the same condition that you received it—new, unused, and in its original packaging. You will also need the receipt or proof of purchase.
3. Return Shipping & Restocking Fees (No Cost) We believe in a stress-free return process.
- Restocking Fee: We do not charge any restocking fees ($0.00).
- Return Shipping Cost: We provide free return shipping ($0.00). If your return is accepted, we will send you a pre-paid return shipping label along with instructions on how and where to send your package.
4. How to Initiate a Return To start a return, simply contact our customer support team. Items sent back to us without first requesting a return will not be accepted.
- Email: support@paradisedeaves.com
- Phone: +1 773-475-7262
5. Refund Process (Within 7 Days) Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed automatically to your original method of payment within 7 business days.
Please remember that it can take a little time for your bank or credit card company to process and post the refund to your account after we have issued it.
6. Contact Us For any questions regarding your return or refund, please reach out to us at:
- Company Name: Paradise De Aves Pet Shop
- Address: 1836 W 47th St, Chicago, IL 60609, United States
- Email: support@paradisedeaves.com